Privacy Policy

Evan Paw operates this online pet supplies store. In this policy, “Evan Paw,” “we,” “us,” and “our” refer to the store operator. For privacy questions or requests, email support@evanpaw.com.

Depending on how you use the store, we may collect:

• Contact and account information, such as your name, email address, telephone number, password, and saved addresses.
• Order and delivery information, including products purchased, billing and shipping addresses, order history, and tracking details.
• Payment-related information. Payments are processed by our payment providers; we do not normally receive or store your complete card number.
• Messages and support information you send when contacting us or requesting a return or refund.
• Technical information such as IP address, browser and device type, pages viewed, region selection, cart identifiers, cookies, and security logs.

We use personal information to:

• Provide accounts, carts, checkout, payment, and order fulfillment.
• Send order confirmations, tracking updates, and service messages.
• Answer questions and manage returns, refunds, and disputes.
• Prevent fraud, protect the store, and troubleshoot technical issues.
• Comply with tax, accounting, customs, and other legal obligations.
• Improve our products and store experience using aggregated or limited usage information.

Where applicable, we rely on performance of a contract, compliance with legal obligations, our legitimate interests in operating and securing the store, or your consent. You may withdraw consent where consent is the basis for processing.

We use essential cookies and similar technologies to remember your cart and selected region, keep you signed in, maintain security, and operate checkout. Blocking essential cookies may prevent parts of the store from working. If optional analytics or advertising technologies are introduced, we will provide any notice or consent choice required by applicable law.

We share only the information reasonably needed with service providers that help us operate the store, including hosting and ecommerce providers, payment processors, fraud-prevention services, warehouses, carriers, customs agents, email providers, and customer-support tools. We may also disclose information when legally required, to protect our rights or users, or as part of a business transfer.

We do not sell personal information for money.

Evan Paw fulfills orders from China and serves customers in multiple countries. Your information may therefore be processed in China and in countries where our technology, payment, logistics, or support providers operate. Where required, we use appropriate contractual or legal safeguards for international transfers.

We retain information only for as long as reasonably necessary for the purposes described above, including completing orders, maintaining required tax and accounting records, resolving disputes, preventing fraud, and enforcing agreements. Retention periods vary by record type and legal requirement.

We use reasonable administrative, technical, and organizational safeguards. No online service can guarantee absolute security, so please use a unique password and contact us if you suspect unauthorized account activity.

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a portable copy of personal information, and to withdraw consent. You may also have the right to complain to your local data protection authority.

To make a request, email support@evanpaw.com. We may need to verify your identity before completing the request. You can also update certain account details by signing in.

The store is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided information to us, please contact us so we can review and delete it where appropriate.

We may update this policy when our services or legal obligations change. The effective date at the top shows the latest revision. Material changes will be communicated where required.

Questions and privacy requests: support@evanpaw.com.