Return & Refund Policy

You may request a return within 30 calendar days after tracking shows the order as delivered. To qualify, the product must be unused, unworn, unwashed, complete, and in its original packaging with labels, accessories, and proof of purchase.

Unless required by applicable law, we cannot accept:

• Opened or used hygiene, grooming, absorbent, or consumable products.
• Products damaged through misuse, improper care, or normal wear.
• Customized, personalized, or final-sale items clearly identified before purchase.
• Returns requested more than 30 days after delivery.
• Items sent without prior return approval.

These exclusions do not limit remedies that applicable consumer law requires for defective, unsafe, or incorrectly supplied goods.

Email support@evanpaw.com with your order number, the item you wish to return, the reason, and clear photographs if the item is damaged, defective, or incorrect.

If approved, we will send return instructions and the complete return address in Shenzhen, China. Do not mail a return before approval, do not use the address printed on the original parcel, and do not send a parcel cash-on-delivery. Unauthorized returns may be refused or lost.

For a change-of-mind return, the customer is responsible for return shipping and should use a trackable service. Original shipping charges, customs duties, and other external fees are not refundable.

If we confirm that an item was damaged on arrival, defective, or different from what was ordered, Evan Paw will provide an appropriate replacement, refund, or reasonable return-shipping solution without charging the customer for our error.

We will inspect the returned item after it reaches the approved return location and notify you whether the refund is approved. Approved refunds are issued to the original payment method. Bank and payment provider processing times vary, so the credit may not appear immediately after we issue it.

If a returned product is used, incomplete, damaged after delivery, or otherwise does not meet this policy, we may reduce or refuse the refund where permitted by law and will explain the reason.

Inspect your order promptly after delivery. If it arrives damaged, defective, or incorrect, contact us as soon as possible with the order number, a description of the issue, photographs of the product and packaging, and any visible shipping label. Keep the item and packaging until we provide instructions.

We do not guarantee direct exchanges because inventory may change. The usual process is to return an eligible product and place a new order after the return is approved. For an incorrect or defective item, we will advise whether a replacement is available.

Contact us immediately to request cancellation. We can cancel only before fulfillment or shipment begins. Refusing delivery or failing to collect a parcel is not an approved return. Any carrier, return, customs, or handling costs caused by an unapproved refusal may be deducted from the refund where permitted by law.

Return and refund requests: support@evanpaw.com.

Return location: Shenzhen, China. The complete address is supplied only after a return has been reviewed and approved.