Shipping Policy

Orders are shipped from China. We normally process orders within 24 hours after successful payment. Orders placed during public holidays, unusually busy periods, or while payment or address information is under review may require additional time. We will contact you if a material delay affects your order.

Processing time is the time used to verify, prepare, and hand the order to the carrier. It is separate from transit time.

We ship only to countries and regions that are available for selection at checkout and for which the checkout can provide a shipping option. Availability may change because of carrier coverage, customs rules, product restrictions, or temporary service interruptions.

If your country is not available at checkout, we cannot currently accept delivery to that destination. Contact support@evanpaw.com before ordering if you need confirmation.

Standard delivery is normally estimated at 7–15 calendar days after dispatch. This is an estimate, not a guaranteed delivery date. Remote destinations, customs inspections, weather, public holidays, local carrier conditions, or incorrect address details may extend delivery.

Standard shipping is free when the merchandise subtotal is at least USD $50 after discounts and before taxes, duties, and other charges. Orders below that threshold are charged the rate displayed at checkout. Any expedited or special service, if available, may carry an additional charge even when the order qualifies for free standard shipping.

Tracked shipping is provided. We send tracking details to the email address used for the order after the carrier accepts the shipment. Tracking can take a short time to show its first update.

International shipments may be inspected by customs and may incur import duties, brokerage fees, or local taxes. Unless checkout clearly states that these charges are included, they are the recipient’s responsibility. Customs processing is controlled by local authorities and may delay delivery.

Check your address carefully before ordering. Contact us immediately if a correction is needed. We cannot guarantee changes after fulfillment begins and are not responsible for delays or loss caused by an incorrect or incomplete address supplied by the customer.

If tracking has not updated for an unusual period, the parcel is marked delivered but cannot be found, or it is returned to sender, email support@evanpaw.com with your order number. We will review the tracking and work with the carrier on the available resolution.

Do not send an item back to the shipment origin or any address shown on the parcel. Returns require prior approval and must follow our Return & Refund Policy.